HiJiffy

Managing multiple hotel properties can be tough, but a solid multi-property management system makes it simpler. It brings communications, bookings, and day-to-day processes into one place. Instead of juggling different tools and scattered data, your team gets a clear, organised overview. This kind of system is essential for bigger hotel chains. With operations becoming more […]

The hospitality industry is changing fast. With major mergers, new brands popping up, and shifting guest expectations, it’s more important than ever for hoteliers to know who’s leading the market and why. Hotel chains and groups are at the forefront, setting global trends, defining standards, and investing heavily in technology, loyalty programs, and guest experiences. […]

VIP hotel guests aren’t regular customers – they’re advocates for your brand. They drive revenue, boost your reputation, and help build loyalty. When you impress them, you’re not just creating memorable experiences – you’re setting up your hotel for long-term success. The key? Understand what they want and consistently deliver above and beyond. A happy […]

In this Product Highlight series, we examine the various features and functions of the Console, the interface of our Guest Communications Hub. This practical insight demonstrates how easy it is to enhance communications with guests using our conversational AI. In the following article, we take a look at Aplysia 3, a next-generation chatbot designed to […]

Airport transfers are a key part of your guest journey, but managing them manually can lead to mistakes, delays, and extra stress for your team. Automating this process keeps things running smoothly, improves the guest experience, and helps your hotel save time and resources. With omnichannel communication solutions, managing airport transfers to and from the […]

Agentic AI has moved from being just a talked-about concept to an actual tool for a competitive advantage. Hotels are facing rising guest expectations, staff shortages, and the challenge of increasing direct bookings. To tackle these issues, many are turning to AI agents as a practical solution to fill the gaps and keep operations running […]

Building strong customer relationships is essential in any industry, but it’s especially important in hospitality. Loyal repeat guests don’t just stick around – they bring in new business by recommending your hotel to others. So, how do you keep them coming back? This guide breaks down practical strategies to help you attract and retain loyal […]

A great stay isn’t just about check-in – it’s about check-out too. How guests leave your hotel can be just as important as how they arrive. A smooth, stress-free farewell leaves a lasting impression, reduces the chances of early hotel departures, and builds stronger loyalty. Plus, with 86% of hoteliers saying guest reviews are key, […]

Hotel no shows are a frustrating reality for every hotelier. A guest books a room but doesn’t turn up – and worse, they don’t cancel. This leaves hotels facing unnecessary financial losses and wasted resources. It’s a small term with a big impact on the hospitality industry. What’s really causing this issue, and what can […]