Rubriques

🚉 Mark Fancourt highlights an Uber ride that cost $27 during high demand for less than a mile, while the driver received only $6. Typically, outside peak times, drivers earn about $4 for the same trip. Such practices showcase the exploitation in the gig economy, where algorithms take a substantial share of the fare. This issue of unfair compensation is rampant, prompting actions in places like California. The digital economy is criticized for valuing profit over fair worker remuneration.

🍳 In 2025, a Chef criticizes that employees, not bureaucracy or taxes, are the enemies of Italian hospitality. The narrative reflects an authoritarian ideology where dissent is suppressed, quoting "Arbeit macht frei." The Chef feels enslaved by his staff, misunderstanding entrepreneurship as discrimination. The critique parallels past fascism with modern Michelin stars, encapsulated in Simone Puorto's sharp commentary.

📅 38 years ago, hotel check-in took 2 minutes, including payment and key issuance. Now, with 19 systems, the process has become cumbersome. CitizenM's CEO calls it the hotel's biggest issue, not due to technology, but poor organization. Essential tasks like identity checks and payment are legally required, yet overwhelmed by technological confusion. Simplifying the process with fewer systems and better flow management is crucial. Hospitality starts with fundamental customer service.

Vous vous souvenez quand Apple était cool ?« Think Different », disaient-ils. Et ils y croyaient vraiment. Des pubs en noir et blanc, des slogans qui donnaient des frissons même…

💻 Qui ? Secteur technologique. Quand ? Non spécifié. Où ? Non spécifié. Quoi ? Adoption imprécise de technologies. Comment ? Décisions erronées par des personnes sans expérience, choix basés sur la mode, manque de consultation. Résultat ? Projets inefficaces, productivité réduite, frustration. Pourquoi ? Manque de rigueur et de compréhension des besoins réels. Conséquence ? Systèmes inadaptés, expérience client dégradée, gaspillage de ressources et opportunités manquées. Solution ? Écouter les experts terrain pour des décisions éclairées.

💻 In the hospitality industry, digitalization often leads to manual data entry, employees juggling multiple applications, and lack of expected efficiency due to non-communicative, siloed solutions. Successful hoteliers focus on well-thought integration architecture, ensuring tool compatibility, and prioritizing connected ecosystems with open APIs, recognizing interconnectivity—not the sheer number of systems—as key to digital transformation's success. Tobias Koehler highlights the importance of smart system interactions over mere accumulation of digital tools.

🏨 At the ITB, a colleague predicted a 1:5 human-to-robot ratio in hotels within five years, compared to Amazon's current 1:3 ratio. Automating manual tasks, especially those requiring dexterity, remains challenging and costly. The belief that human interaction is superior to machines is debatable, as indifferent or uninvolved staff can be less effective than competent automated agents. Ultimately, the future of hospitality may focus on the quality of human employees rather than quantity, as AI sifts out those who do not excel. Authored by Simone Puorto.