A heavyweight in hotel and restaurant IT management since the 80s, Medialog continues to enrich and develop its software suite.
Its unique hybrid specificity, both local and cloud, allows it to obtain the highest possible availability of its applications, which gives it an undeniable advantage.
But beyond this technology, Medialog is above all resolutely committed to the excellence of its service and relationships with its customers, which is why it has always favored 7/24 assistance by telephone.
Common values, the same vision, that of proximity to service and relationships, the association between Medialog and Ipéfix was a natural one.
This collaboration, which has been going on for several years now, has continued to strengthen and renew itself to follow the evolution of the hotel market.
It is the requirements for responsiveness and flexibility that drive the spirit of this partnership. These challenges, specific to the hotel sector, are the very essence of Ipéfix’s growth engine.
With cutting-edge expertise in the management of connectivity projects in the hotel sector, Ipéfix combines its strengths with those of its partners to serve an overall vision: Contribute to the digital and digital development objectives of the hotel sector.
“The hotel industry is a human and relational sector of activity, where technology, although essential, is only incidental and must disappear as it evolves, doing more and more, as discreetly as possible.
This is the equation that we solved internally by choosing the IPEFIX Cloud telephony solution. » Cyrille Bellefaix, President and founder of Medialog
Ipéfix Cloud telephony: Choosing adaptability
To support a booming market, Medialog is banking on a local service based on the Ipéfix Cloud telephony solution. A tailor-made solution to integrate with its internal customer management systems.
Choosing to equip yourself with a high-performance telephone system involves implementing a set of highly secure converged solutions to ensure a high level of customer satisfaction.
The shift towards new IP services in fact favors the creation of a connected and shared communication ecosystem where the digital services necessary for the activity coexist.
Hybrid working, adopted by Medialog today, involves appropriate management to ensure continuity of operations. This, especially since the central role played by the PMS in the management and marketing of the hotel requires rigorous support and continuous availability on the part of the service provider. It is mainly the technical and security issues that justify the interest in a connected telephony solution adapted to the context of nomadic work.
Hosted in the Cloud, the IP telephony solution deployed by Ipéfix makes it possible to effectively manage communication flows and mobility. It is about providing each caller/customer with the expected assistance and service through an appropriate call management solution. Entirely focused on the user experience, the communications processing and routing method adopted by Ipéfix is designed to offer unparalleled operational flexibility and daily service efficiency.
“In addition to the privileged relationship with these former Medialog executives, who knew our needs and those of hoteliers perfectly, IPEFIX was able to interconnect its Cloud telephony solution with our internal customer management.
Each call is identified, memorized and automatically redirected to the correct assistance service, hotel, restaurant, partner, administrative, it can then be intercepted by any available person from the service, regardless of their geographical location.
This automation prevents our customers and our staff from making service choices, which allows 80% direct access to the right person and avoids 50% callbacks.
Streamlining, organizing, saving time and using IT to relieve people of uninteresting and repetitive tasks is the objective perfectly achieved by our collaboration with IPEFIX. » Cyrille Bellefaix, President and founder of Medialog
Serving hoteliers for more than a decade has guided Ipéfix’s technological vision towards an innovative model that places human connection at the forefront. It is a crucial vector, a real guarantee of sustainability which stimulates the growth of the company beyond connectivity and business expertise.
Through its long-standing strategic partnerships, Ipéfix affirms its desire to promote an inclusive digital transition that engages all players in the hotel ecosystem.
About Medialog:
Medialog has been publishing management software for hotel and restaurant professionals for 34 years. In a constantly changing technological environment, Medialog has managed to establish itself by renewing itself with unique, comprehensive and ever more innovative solutions. Its ergonomic, intuitive and easy-to-use software is constantly evolving, developed in collaboration with the customer. Medialog is connected to multiple partners and its teams support you on a daily basis throughout your project.
About Ipéfix:
Since 2007, Ipéfix has been supporting hoteliers on their various connectivity projects, from the study plan to the installation of all VoIP, Wifi, Chromecast and Internet network architectures.
Ipéfix bases its continuous growth approach on its ability to design tailor-made solutions implemented using cutting-edge technologies.
Its long years of service to hoteliers have consolidated its values of proximity, quality and customer satisfaction.
