Gestion hôtelière

📊 Aude Naveilhan, Country Manager France, discussed the new reservation engine on the podcast "10 minutes pour un hôtelier" with Tony Loeb. The revamped booking experience is designed to increase hotel profitability and conversion, featuring a user-friendly interface, 3D immersion for room showcasing, customized options per hotel needs, powerful sales tools (upsells, price comparison, cart recovery), and a loading time that is 3x faster.

🏖 In Mauritius, the iconic 5-star hotel, approaching its 50th anniversary, is rebranded as a "tropical, elegant and vibrant haven" by director Gregory Coquet. The story began in 1915 when Henri Wiehé discovered a beach at Trou d’Eau Douce. His wife named their property Tu-es-roc. The Dalais family, Wiehé's heirs, opened a guest house in the 1960s, which quickly gained a reputation, even attracting Jacques Brel after his concerts.

🏠 Groupe Floirat, established in 1955, rebrands as Floirat Signatures, emphasizing excellence in hospitality and unique identities of its properties, such as Le Byblos, Byblos Beach, and Les Caves du Roy in Saint-Tropez; La Réserve in Saint-Jean-de-Luz; and Les Manoirs in Tourgéville. Antoine Chevanne, President of the Executive Board, aligns this with the group's vision of luxury and future of entertainment.

🏔 Pierre & Vacances showcases a major comeback in 2025 with a strategic upgrade and expansion in Spain and the hotel industry. The brand maintains its leading position as a mountain accommodation provider with 66 residences, including 14 Premium, across 23 Alpine stations, and over 20,000 beds. Highlights include a 99% occupancy rate during the week of February 15, 2025, a 3% increase in the average basket to €2743, and a 93% occupancy rate for Premium residences. Top stations: Portes du Soleil, 3 Vallées, and Arcs.

🍽 Chef étoilé Nicolas Isnard will host three dinners at Royal Palm Beachcomber Luxury on May 15-17, 2025, blending French and Asian cuisine. Michelin-starred for his creative cooking, Isnard, in partnership with Chef William Girard, will present an audacious menu featuring Asian flavors and his signature dish as an appetizer.

🚲 A Bordeaux bike shop's customer service principles – welcoming, listening, advising, and passionate commitment – are highlighted as key to client retention and avoiding the hidden costs of poor service. Suggestions for improving service in hospitality include collective awareness, external inspiration, and analyzing practices. This approach can prevent damage to reputation, loss of clients, and increased new customer acquisition costs.

🌏 Following the cyclone Garance's impact on La Réunion, Urssaf, CGSS, and CPSTI offer support to affected local professionals, allowing employers to delay their declarations and payments without penalty. Employers can contact Urssaf via secure messaging or by calling 3957, while independent workers can request payment deferrals using the same methods or by dialing 3698, option 0.

📢 Hotel workers in Madeira held a protest in Funchal demanding a €75 wage increase for all industry employees. The hotel union criticizes ACIF-CCIM's 5.5% raise proposal for 2025, which amounts to €53, as insufficient. Union president Adolfo Freitas warns of potential strikes during key tourist periods such as Easter and Flower Festival if demands are not met. The majority of employees earn salaries close to the regional minimum of €915. Further mobilization, including handing out brochures to tourists, is planned if the government doesn't respond.

📌 JVD introduces Adesign, a new range of design accessories for hotel bedrooms and bathrooms, offering tissue boxes, welcome trays, and more to enhance guest experience. Four out of ten available collections include Tangerine with its warm, retro-modern leather style; Charme delivering timeless black leather elegance; Terrazzo featuring mineral-inspired materials; and Cavern with a natural stone-like effect. Adesign collections allow customization in design, functionality, and identity, with a bespoke service for creating unique accessories.

🏨 JVD launches the Adesign by JVD range, offering a variety of design accessories for hotel rooms and bathrooms. The collection includes details like tissue boxes and welcome trays to enhance elegance and personality. Adesign by JVD features 4 out of 10 available collections: Tangerine, Charme, Terrazzo, and Cavern, each designed to complement a hotel's identity with quality materials and functionality. The range allows customization with a made-to-order offer, permitting hoteliers to create unique, identity-reflective accessories.