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Shiji

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  • 4 min

Shiji lance aujourd’hui son rapport de référence sur l’expérience client 2026

📝 En 2026, Shiji's report shows global hotel client satisfaction at 86.7%, sourced from 40 million reviews and 84 million mentions across 12,000 hotels in eight regions. From 2025 data, the Global Review Index rose by 0.5%. Review volume increased by 2.1%. Despite record tourist numbers and operational pressures, satisfaction levels exceeded those in 2024, highlighting enhanced operational maturity and better service quality, especially during the northern hemisphere's peak season.
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  • 5 min

Amadeus et Shiji s’associent pour offrir aux hôtels une suite complète de technologies dédiées à l’hôtellerie

💻 Amadeus and Shiji expand collaboration to streamline hotel technology management. The agreement offers hoteliers key solutions like Shiji Daylight PMS, Infrasys POS, Amadeus HotSOS, and iHotelier. The ACRS integration centralizes room inventory, rates, and availability, enhancing personalization and sales. This partnership aims to integrate technologies, addressing challenges of fragmentation, connectivity, and customization, ultimately boosting hotel revenue and operations management.
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Shiji dévoile une refonte complète de sa marque, unifiant ses solutions technologiques hôtelières sous une seule plateforme

💻 Shiji, a leading global provider of hotel technology solutions, announced a complete brand overhaul, unifying its product range under a coherent brand structure. This transformation introduces a new identity, reflecting Shiji's commitment to 24/7 support and innovative solutions for the global hospitality industry. Over the past 25 years, Shiji evolved from an IT services company to a global tech powerhouse, offering solutions in property management, point of sale, reputation management, distribution, payments, and customer engagement. The company's growth included several strategic acquisitions, leading to a complex brand and product landscape, now streamlined under a unified platform as stated by CEO Kevin King.
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Shiji dévoile une fonction améliorée de profil unique du client dans le PMS de l’hôtel

💾 Shiji, a global hospitality technology leader, enhanced its enterprise platform by introducing an improved unique guest profile feature designed to address the industry issue of duplicate profiles and centralize customer information across systems, properties, and regions. The update enables a unified view for personalized service, with secure data management and AI-driven duplicate profile handling. Kevin King, CEO of Shiji International, emphasizes the importance of this cornerstone feature for customer information integration across PMS, POS, dining, and activities.
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