Ronan Daniel

💻 Charles Gombert founded Ezus in 2019 to address inefficiencies in custom travel production, where agents spent excessive time using Excel. Ezus, a SaaS solution, automates and expedites the entire travel planning process, from client request to billing. Present in 75 countries, Ezus serves around 600 agencies, primarily small businesses with 10-15 employees, with some larger clients up to 200 staff. Ezus integrates AI for personalized content and supports travel producers in scalability and operational excellence.

💻 Langham Hospitality Group, December 2025, globally, introduces AI tools: Experience, Knowledge, and Insight Agents across its 31 hotels. Experience Agent supports messaging in 50+ languages and integrates with platforms like WhatsApp and Instagram. Knowledge Agent aids staff with operational standards, while Insight Agent analyzes data for strategic recommendations. CEO Bob van den Oord emphasizes adapting to information access changes. Future plans include proactive concierge services, personalized learning paths, and demand forecasting to enhance customer and operational experiences.

🛫 Winnipeg, novembre 2025: 3D CT scanners installed at James-Armstrong-Richardson Airport improve security checks by creating detailed 3D images of cabin baggage. KuCoin, with 40 million users, launched KuCoin Pay Travel, offering over 2.2 million accommodations globally, payable in 50+ cryptocurrencies. Lufthansa Group and Klarna offer installment payments across ten markets, expanding to all group airlines by June 2026. Doha's Hamad Airport introduced a hybrid virtual control tower in February 2025, featuring AI-driven security alerts.

🌍 Travelsoft, founded in Paris in 2000, launches "AI Search for tourism" to revolutionize the travel sector. This AI tool, designed globally and multilingual, enables real-time access to tourism content with 85% time savings in editorial processes. Travelsoft processes over €40 billion in bookings annually across 90+ countries, supported by 700 experts and 10 platforms. CEO Christian Sabbagh highlights the structured and scalable AI adoption for travel agencies, enhancing data transformation into valuable insights.

🚀 Skyscanner, in November 2025, Paris, during Adopt AI, introduced ExplorIA for travel inspiration, collaborating with Reddit and TikTok to identify trends for 2026. Piero Sierra, Chief AI Officer, highlighted that 53% of users seek inspiration rather than specific bookings. Targeting GenZ, who embrace spontaneity and tech, Skyscanner enhances its offerings beyond pricing with AI, despite competition from Google. The platform dynamically constructs flight inventories, ensuring its continued value and relevance.

✈️ Emirates collaborates with OpenAI to integrate AI at scale, deploying ChatGPT Enterprise to enhance operations and customer experience. This strategic initiative, announced in November 2025, aims to establish an AI Center of Excellence and create a network of AI ambassadors. The partnership enables early access to OpenAI’s research advancements, fostering innovation and strengthening Emirates' competitive edge. Ali Serdar Yakut and Rod Solaimani emphasize AI’s transformative potential in aviation.