Ronan Daniel

💻 Sabre Hospitality launched an enhanced version of SynXis Concierge.AI in June 2024, integrating generative AI for better direct bookings and customer engagement. The chatbot supports over 50 languages and connects to social media platforms. Voice Connect ensures 24/7 virtual assistance. Sabre's Hospitality Solutions, including SynXis, will be sold to TPG by Q3 2025. This update aligns with a 10-year Google Cloud partnership begun in 2020, underpinning Sabre's tech architecture.

🚀 Viva Technology, June 2025, Paris, hosted the inaugural Traveltech Hub by Eventiz. For four days, industry innovators exchanged ideas, focusing on the importance of continuous innovation and the potential of AI in travel.

🤖 TUI France will deploy an AI conversational agent in summer 2025 across 207 agencies. This tool aids travel agents by swiftly generating comprehensive product comparisons and client-specific travel proposals using natural language. Operational since December, the AI searches for experience-based trips without a set destination. Leveraging RAG architecture ensures accurate responses. Established in July 2024, TUI’s AI team laid the groundwork in two months, highlighting TUI's commitment to AI while supporting physical agency presence.

💻 Septeo, led by Isabelle Viale and Sébastien Imbert, is pioneering AI integration in hospitality to optimize operations and enhance human capabilities. AI automates, predicts, and personalizes the guest experience, addressing retention by supporting staff. It transforms travel searches with virtual agents and manages post-stay feedback. Despite benefits, integrating AI across diverse hotel roles is complex and costly, requiring comprehensive software and APIs for seamless data exchange. Performance metrics are crucial for ROI assessment.

🚀 Christian Sabbagh, fondateur de Travelsoft, a partagé sa vision lors de VivaTech 2025 à Paris. VivaTech, pour la première fois, a dédié un espace au voyage, illustrant une évolution du secteur. Sabbagh a souligné que l'intelligence artificielle (IA), utilisée par Travelsoft pour optimiser 80% de ses processus en back-office, transforme le voyage comme Internet l'a fait il y a 25 ans. Travelsoft a intégré sept entreprises technologiques en deux ans pour renforcer son innovation.

🌍 VivaTech 2025, Paris: A significant tourism rebound with nearly a billion visitors in Europe in 2024, surpassing pre-pandemic levels. Over 55% of Intrepid Travel bookings now target mid-season, steering clear of peak times. Multi-modal mobility and EU regulations aim to reduce tourism's carbon footprint. EU's policy draft expected in December 2025, adoption in spring 2026. Initiatives like Copen Pay in Copenhagen highlight local efforts for sustainable travel.

📱 Bpifrance unveiled cultural tech startups at VivaTech 2025 in Paris. Excurio offers VR trips for up to 120 people, attracting 3M global visitors. Histovery's "HistoPad" AR tablets enhance cultural site visits, used by 3M annually across 20 sites, including soon at Fort Alamo. Ask Mona enables interaction with art, working with 200 museums, and launched an AI-enhanced wine bottle. Synegram introduces a new music-learning method. These innovations highlight mixed reality's potential in culture and education.

💻 Emmanuel Macron, Jensen Huang (CEO of Nvidia), and Arthur Mensch (CEO of Mistral AI) discussed AI's future in Europe at VivaTech 2025 in Paris. Mistral AI and Nvidia announced a landmark partnership to develop European AI infrastructure, emphasizing regional independence from US and Chinese cloud providers. Macron highlighted the importance of building European cloud and AI capabilities for sovereignty and autonomy, underscoring the need for local data centers and computing services.

💻 Accor's strategic use of AI, as shared by Myriam El Harraq, focuses on major transformations in the travel sector. By 2025, Accor aims to enhance traffic acquisition through conversational search, with ChatGPT already handling over 1 billion daily queries. Their strategy includes hyperpersonalization, improved client relations via virtual assistants, and enhanced marketing content. A center of excellence, established in 2024, pilots these projects, with over 6,000 internal users engaging in AI-driven efficiency programs.