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Maxime Blot

127 posts
Maxime Blot, Meilleur Ouvrier de France 2023 en réception, possède 18 ans d'expérience dans l'hôtellerie de luxe. Expert en service client, il propose son expertise aux hôteliers et professionnels pour offrir une expérience de service de luxe. Maxime intervient également auprès des étudiants pour partager son savoir-faire. Passionné par l'aspect humain de son métier, il met en avant l'importance d'offrir le meilleur service à la fois aux clients et aux employés. Contactez-le dès maintenant pour discuter de vos besoins.

Proaction VS réaction

📈 Dans l’hôtellerie et la restauration, les équipes passent souvent leurs journées à réagir rapidement aux problèmes. Pour devenir proactif, identifiez vos zones rouges en suivant les réclamations, utilisez l'intelligence collective pour trouver des solutions, et analysez les données pour anticiper les besoins. Mesurez l'impact avec des KPIs tels que le NPS client et eNPS employé. Développez une culture de la proaction pour améliorer l'efficacité et l'expérience client.
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  • 5 min

Derrière les prestigieux concours de réception, avec Sylvia Harrault

📘 Sylvia Harrault has led Hôtel Baume, Paris, for 19 years. She co-founded the "Réceptionniste" class of the Meilleur Ouvrier de France (MOF) contest, whose 28th edition runs March 28 to June 30, 2025. The 2025 David Campbell Trophy finals occur in Bordeaux, November 24-25, with registration closing September 26. Sylvia emphasizes volunteerism and rigorous contest organization, valuing impartiality and realism in event evaluations.
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Les coulisses du printemps 2025 – Épisode anniversaire

📰 On May 10, 2021, Hospitality Insiders launched with Episode 0. Four years later, over 125 episodes and 100 guests have been featured. In 2024, the podcast transitioned to weekly episodes and is now available on YouTube. The team expanded with a podcast manager and community manager. The Hospitality Insiders Academy launched, offering a 20% discount with the code COULISSES. The podcast aims to achieve Qualiopi certification by May 2025, enabling training fund access through OPCOs.
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  • 7 min

Neurosciences et hospitalité, avec Guillaume Attias

📚 Guillaume Attias, fondateur de la BMO Academy, intègre les neurosciences à l'hôtellerie et à la restauration pour optimiser management et relations clients. L'humain prend environ 35 000 décisions d'adaptation par jour, dont 99,74 % inconsciemment. L'importance de la sérotonine est soulignée pour favoriser l'engagement et l'estime de soi. Le "Jeu de la Sérotonine" identifie 15 formes de reconnaissance. Depuis 2025, la BMO Academy propose des formations en e-learning et sessions pratiques.
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  • 6 min

L’architecture au service de l’expérience client, avec Michael Malapert

🏢 Michael Malapert, an interior architect, designs unique and inviting spaces that tell a story, especially in the hospitality sector in France, with projects in Athens, Madrid, Nice, Bordeaux, and Paris. His Maison Malapert agency focuses on 4 and 5-star establishments, combining spatial concept with bodily comfort, influenced by his architect father and mother in alternative medicine. The agency's creative process involves a deep analysis of the context to build a strong narrative that shapes design decisions for places like Le Chouchou in Paris and Renaissance in Bordeaux. Sustainability and RSE are integral to their designs, with concepts adapted for both clients and hotel staff. Malapert emphasizes the human element in hospitality, despite advancements in AI.
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Développer sa marque employeur pour mieux recruter

📌 The hospitality industry faces a major challenge of attracting talent due to often negative perceptions. A talented waiter's story leaving for RATP due to shame illustrates the issue. Traditionally, employer branding in the sector was a low priority. However, a radical shift is necessary to attract and retain talent, especially Generation Z, who value meaningful work over just a paycheck. Employer branding should reflect the company's DNA and values, using marketing strategies in HR. Concrete actions include being visible, using social media effectively, turning employees into ambassadors, telling inspiring human stories, leveraging video, revamping job offers, and taking prompt, adjustable actions. Employer branding is a strategic imperative for the hospitality industry to make careers attractive and proactively recruit talent.
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  • 5 min

S’inspirer des meilleurs vendeurs, avec Alexandre Waquier

🏫 Alexandre Waquier, founder of "Les Héros de la Vente" podcast, discusses sales best practices. Started in high-performance sports software sales, then pivoted to entrepreneurship, creating his software for firefighters and military. Highlights 3 sales trends: hyper-personalization to stand out from automated emails, AI for time-saving in client prospecting and follow-ups, and content-based prospecting to convert interactions on LinkedIn, webinars, and podcasts into sales opportunities. YouTube is ranked as the top podcast platform. Waquier shares insights on upselling and cross-selling strategies, particularly in the hospitality industry, and underlines the underestimated power of podcasts in B2B sales and employer branding.
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  • 6 min

Devenir meilleur réceptionniste du monde, avec Joël Darfeuille

🏨 Joël Darfeuille won Meilleur Réceptionniste de France 2024 and Meilleur Réceptionniste du Monde 2025 at the Trophée David Campbell, organized by AICR. The national competition included a video presentation and hotel presentation, with 5 juniors and 5 seniors competing in eloquence contests and role-play games. The international final in Athens focused on managerial skills, with two role-plays, group work, administrative tasks, and detailed knowledge of a fictitious hotel. Joël's preparation involved training with Fairmont professionals, AICR France support, public speaking training, and stress management. His victory leads to new professional opportunities and a desire to inspire the next generation.
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