IFTM24 : 3 questions à Sojern
📱 During the IFTM Top Resa 2024 event, Cédric Lopez from Sojern highlighted artificial intelligence (AI) as transforming the tourism landscape by enhancing marketing performance and content targeting. AI generative intelligence adapts website content based on user data like origin, age, and behavior. Despite Google's recent decision not to eliminate third-party cookies from Chrome, allowing users to choose their activation, the tourism industry is shifting towards "hashed emails" for online traveler targeting while maintaining privacy. Additionally, the RGPD's right to data portability is considered inferior to the ID enrichment approach for user targeting and experience.
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