Hugo Pellegrin, auteur/autrice sur Le 10 Minutes Hôtelier - Page 7 sur 32

2 min

Cybersécurité : les clients de Qantas victimes d’une fuite de données

📈 Qantas, on July 2, 2025, detected unusual activity in a third-party platform of a call center, leading to a data breach affecting 6 million customers. The breach exposed names, email addresses, phone numbers, dates of birth, and frequent flyer numbers, but not credit card or personal financial information. The company contacted affected customers and reported the incident to the Australian Cyber Security Centre and federal police. Flight operations remain unaffected, and the attacker's identity is unknown.

3 min

Google va bloquer l’affichage des tarifs d’hôtels renseignés manuellement

📰 À partir du 30 juillet 2025, Google arrêtera d'afficher les tarifs hôteliers renseignés manuellement, seuls ceux utilisant un channel manager ou un booking engine seront visibles. Ce changement, destiné à améliorer la fiabilité des données, pourrait préparer l'arrivée d'IA dans la recherche. Thomas Yung et Mathieu Vadot voient cela comme une opportunité pour renforcer les réservations directes. Pour Vadot, cette évolution nécessite une coordination européenne autour de la connectivité des outils d'IA.

2 min

Tiqets obtient un prêt de 25 millions d’euros pour financer sa croissance

💸 Tiqets, July 2025, Amsterdam. Tiqets secured a €25 million loan from ABN AMRO to fuel its growth in online activity distribution. Since 2014, Tiqets has enhanced cultural and tourist experiences, serving 50 million tourists with notable partners like Vatican Museums and Louvre. With over €100 million equity raised, including a 2019 Series C led by Airbnb, Tiqets aims to innovate and expand its platform, enhancing cultural accessibility.

2 min

Sept startups du Travel ont levé 342,5 millions d’euros en juin 2025

💰 In June 2025, the travel sector saw €342.5 million in funding for startups. Key investments include Chatlyn's €8 million to enhance hotel communication via AI, Ramp's €173 million for expense automation, and Expliseat's €36 million for international growth. Canary Technologies raised €69 million for hotel AI solutions, Kolet secured €8.8 million for mobile connectivity, Holidu obtained €46 million for AI and European expansion, while Truely raised €1.7 million for eSIM travel connectivity.

2 min

Cybersécurité : l’aérien dans le viseur d’un groupe de pirates informatiques

💻 Le 30 juin 2025, le FBI et plusieurs sociétés de cybersécurité, telles que Mandiant et Unit 42, alertent sur Scattered Spider, un groupe de hackers ciblant le secteur aérien. Hawaiian Airlines et WestJet ont subi des intrusions en juin. En 2024, 602 incidents cyber ont été signalés, une baisse par rapport aux 764 de 2023. Les pirates utilisent phishing, ingénierie sociale et ransomware pour attaquer compagnies aériennes et leurs partenaires.

2 min

DMA : Booking.com attaquée en justice aux Pays-Bas

💸 Booking.com is facing legal challenges in the Netherlands following similar issues in Spain and Italy. Consumer associations claim the OTA's practices violate the Digital Markets Act, alleging consumers overpaid for hotel rooms. Bert Heikens of Consumer Competition Claims highlights deceptive practices such as false discounts. Sandra Molenaar from Consumentenbond estimates consumer damages in the hundreds of millions of euros. Booking.com disputes these claims but acknowledges changes in pricing policies across Europe.

2 min

MCP : Lighthouse simplifie la connexion entre hôtels et LLM

💻 Lighthouse, in June 2025, launches Connect AI to link hotel inventories with AI engines using Model Context Protocol (MCP). This aims to boost hotel visibility and direct bookings. Juanjo Rodriguez notes Phocuswright's study: 50% plan to use generative AI for leisure travel in the next year. Currently, AI-driven traffic surpasses 1% online. Connect AI ensures precise hotel listings and seamless, commission-free transactions via platforms like ChatGPT and Claude. Testing is ongoing with selected partners.

2 min

DMA : GetYourGuide appelle l’UE à résister aux pressions américaines

📰 Johannes Reck, CEO of GetYourGuide, urges the EU to resist U.S. Tech giants' influence on the Digital Market Act (DMA). In June 2025, Reck highlights risks of weakening Europe’s digital sovereignty due to U.S. tariff negotiations proposing “flexible” application of DMA. The DMA is crucial for fair competition, having previously addressed breaches by Google and Booking.com. Reck emphasizes the importance of maintaining strong digital policies to support European tech growth and competitiveness.

2 min

Chatlyn lève 8 millions d’euros pour unifier les points de contact des hôteliers

💻 Chatlyn, co-founded by Matthias Haubner, Michael Urbanek, and Nicolas Vorsteher, raised €8M in Series A funding in June 2025. Supported by Smedvig Ventures and others, the startup leverages AI for hotel communication unification. Since its 2022 launch, it has partnered with over 1,000 hotels in 30 countries. Chatlyn's technology, featuring real-time translation in 35+ languages and a 98% WhatsApp open rate, addresses industry's €10B annual communication losses. Recognized as "Best Chatbot Solution Provider 2024," Chatlyn plans to expand geographically and enhance product innovation.

7 min

Omio imagine 5 scénarios de voyages à l’horizon 2035

🗺 En 2035, voyages : 2B touristes chaque année (+30% vs 2025). 75% des destinations facilitent l'accès (2033), 80% des visites sur 10% des lieux. 77% Britanniques évitent haute saison, 44% choisissent transport écolo. IA : 73% réservations en ligne (2029), 51% des Américains l'utilisent déjà. 58% préfèrent avis proches. 64% des voyageurs solo sont des femmes. En 2035, les assistants IA gèrent imprévus et réduisent la logistique des voyages.

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