Experience Performance Score, la norme qui change la donne dans l’hôtellerie
💾 Experience Performance Score, a customer relationship evaluation standard for hospitality, emerged from 10 years of client relation analysis by Experience CRM. It rates hotels from A to E based on around 15 criteria, including customer data capture, satisfaction management, customer engagement, and e-reputation, to visually indicate performance and improvement areas. Discover your own hotel's score with a free simulator.
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