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Experience CRM

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FILIP : l’intelligence artificielle au service de la relation client hôtelière

💻 FILIP, an AI tool launched by Experience, is integrated into their CRM to assist hotel teams. It offers instant access to client data, enhancing personalized guest experiences. FILIP serves before, during, and after guest stays, improving satisfaction and loyalty. Initially focused on operational support, FILIP will evolve to aid in broader client relations. This strategic ally saves time, personalizes services, and boosts hotel image with enhanced hospitality.
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Hospitalité augmentée : Experience dévoile sa Guest App nouvelle génération

🗺️ Experience unveiled its new Guest App, integrated with its CRM, to revolutionize hospitality by providing a seamless experience before, during, and after hotel stays. The app aims to differentiate hotels, enhance guest loyalty, and boost ancillary revenue. Key features include a customizable concierge service, CRM-linked chat, video integration, a weather widget, and an enriched digital city guide. The app is designed to create a personalized and continuous connection with guests, enhancing hotel image and communication.
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Experience CRM : la solution complète pour la gestion hôtelière

📱 Experience CRM is a hotel CRM software that connects to your PMS, updating the client database with historical and future bookings for personalized customer experiences. Features include pre-stay surveys, upsell opportunities, in-stay quality control, post-stay satisfaction surveys, and online reputation management. Utilize marketing segmentation, automated campaigns, and provided email templates. Create custom loyalty programs and monitor e-reputation across 40+ platforms with AI-powered tools. Experience CRM enhances hotel customer relations and ROI through internal business intelligence.
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