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🌍 At COP29 in Baku, Azerbaijan, the World Sustainable Hospitality Alliance unveiled Universal Sustainability Key Performance Indicators (KPIs) during the joint session of Tourism Ministers and COP Presidency. These KPIs set a framework for the hospitality industry to measure and report on environmental, social, and governance (ESG) metrics, such as greenhouse gas emissions, water use, waste, and energy consumption. Glenn Mandziuk, CEO of the Alliance, emphasized the commitment to sustainable practices and the importance of transparency and trust for consumers, in partnership with UN Tourism.

🛈 Booking.com, fined €413 million by Spanish Competition Authority for abusive contracting practices, appeals. Simultaneously, the Spanish Hotel Managers Association (AEDH) initiates a class action with law firm Eskariam for substantial financial compensation. The CNMC identified abusive clauses in Booking.com's contracts, leading to the revision. Eskariam estimates damages between 1.5% and 2% of annual turnover since contract inception until last summer's revision, averaging nearly €2 million per hotel involved.