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10minhotel.com

1508 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

5 min

Revenue management : passez à un budget journalier

📈 Expert Doyield's insights on revenue management, vital for hotel sector profitability, spotlight daily budgeting. Analyze 3-5 years of historical data to uncover trends and impacts from local and international events. Develop a robust pricing structure with specific distribution channel rules, aiming for direct bookings. Maximize revenue by predicting impacts of future events, adjusting strategies, and monitoring daily performance to refine your approach and achieve targeted RevPAR.

2 min

RoomRaccoon s’intègre à GuestButler AI pour automatiser la communication via WhatsApp dans les hôtels

📱 RoomRaccoon, a leading PMS for independent hoteliers, integrates with GuestButler, an AI-powered WhatsApp automation solution. This partnership allows hotels to automate 80% of frequent customer inquiries, such as Wi-Fi codes and arrival times, 24/7. This improves customer satisfaction and frees up reception time. The integration is available globally for RoomRaccoon users. Tymen van Dyl, CEO of RoomRaccoon, emphasizes this as part of a broader AI strategy enhancing the hospitality experience.

Multiple hotels, one system: How multi-property management simplifies daily operations

Managing multiple hotel properties can be tough, but a solid multi-property management system makes it simpler. It brings communications, bookings, and day-to-day processes into one place. Instead of juggling different tools and scattered data, your team gets a clear, organised overview. This kind of system is essential for bigger hotel chains. With operations becoming more […]

2025 Hotel Chain Ranking: Analysis of leading hotel groups

The hospitality industry is changing fast. With major mergers, new brands popping up, and shifting guest expectations, it’s more important than ever for hoteliers to know who’s leading the market and why. Hotel chains and groups are at the forefront, setting global trends, defining standards, and investing heavily in technology, loyalty programs, and guest experiences. […]

7 min

Étude de cas – Hôtel Les Artistes : Comment un indépendant a dépassé toutes les attentes dès sa première année à Paris

🏨 En novembre 2023, l'hôtel Les Artistes ouvre face à la gare Montparnasse après huit mois de travaux. Avec Bruno Lanvin à sa direction, l'hôtel atteint 100% d'occupation, 50% de réservations en direct, générant 3 millions d'euros de chiffre d'affaires avec un EBE de 35%. Des outils technologiques comme Misterbooking et D-EDGE garantissent une gestion fluide, tandis que Doyield externalise la stratégie commerciale. La réputation en ligne est de 8,9/10 sur Booking.com.

Impress VIP Guests in Your Hotel: Services, Standards and AI

VIP hotel guests aren’t regular customers – they’re advocates for your brand. They drive revenue, boost your reputation, and help build loyalty. When you impress them, you’re not just creating memorable experiences – you’re setting up your hotel for long-term success. The key? Understand what they want and consistently deliver above and beyond. A happy […]

2 min

HiJiffy lance un nouveau type de chatbot hôtelier avec une connaissance illimitée et des mises à jour instantanées

💻 HiJiffy a lancé Aplysia 3, un chatbot RAG pour les hôtels. Les équipes hôtelières peuvent rapidement intégrer des données grâce à deux documents : un pour la marque et un pour chaque établissement. Aplysia 3 fournit des réponses en temps réel, s'adaptant aux demandes spécifiques comme les horaires de restaurant. Ce chatbot automatisé réduit le travail du personnel, avec un tableau de bord pour suivre les performances. Disponible sans frais supplémentaires pour les clients HiJiffy.

Paris : quel taux de fidélité espérer pour votre hôtel ?

📅 Analyzing 140+ Parisian hotels reveals a link between e-reputation and client loyalty. Some hotels have only 4-5% repeat guests, while others achieve 15-20%. A strong e-reputation results in higher loyalty, with poor ratings correlating to 4-5% repeat guests, average at 10%, and good ratings at 15-20%. Repeat guests boost direct bookings, sometimes surpassing 50%. Typically aged 41-65, French and familiar with Paris, they enhance profitability and stability.

3 min

Cybevasion racheté par Holidu : pourquoi ce changement de mains n’est pas anodin ?

🚩 Holidu, a German vacation booking giant, has acquired Cybevasion, known for Gites.fr and Chambres-Hotes.fr, marking a shift from its low-cost, direct booking model to a commission-based system. Costs now include a €120 activation fee, and up to 25% commission per booking. This change threatens the direct relationship between hosts and guests, prompting independent hosts to enhance their own websites and form local partnerships to maintain their independence.

Aplysia 3

In this Product Highlight series, we examine the various features and functions of the Console, the interface of our Guest Communications Hub. This practical insight demonstrates how easy it is to enhance communications with guests using our conversational AI. In the following article, we take a look at Aplysia 3, a next-generation chatbot designed to […]

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