In the Product Highlights series, we take a closer look at the various features and functionalities of the Console, the interface of our Guest Communications Hub. This practical approach demonstrates how easy it is to optimise your communications with the support of our conversational artificial intelligence. In this article, we explore the Smart Property Identification system.
What is a Smart Property Identification system and how does it improve the booking experience?
Our innovative smart system for hotel identification is designed to simplify the search for a property within a specific group. This functionality allows the HiJiffy chatbot to provide a fast and accurate response to your properties when a potential guest searches for a hotel by name or enters a specific location.
Our advanced artificial intelligence, Aplysia, is at the heart of this technology, specialising in analysing and understanding hotel data. When a user conducts a search by name or location, Aplysia uses its algorithms to accurately identify properties that match the search criteria, providing instant and relevant responses. Instead of receiving all possible options, users receive the options they are actually interested in.
How does the user interaction work when searching for a specific property or a specific city, region, or country?
Is it easy to set up?
It’s not only easy but also quick. All you have to do is go to the Properties menu and make sure you have filled in the country, region, and city fields for each individual property you have.
This technology significantly enhances the customer experience, intuitively directing them to the right property and allowing them to start their booking process or query resolution quickly and easily.
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